How To Check Facebook Feedback Score in 2026
How to check your Facebook feedback score used to be a one-line answer: open the dashboard, read the number. Since late 2024, that answer is gone — Meta removed the visible score, and no self-serve replacement exists. The score itself still runs, still shapes your CPMs and delivery, and still decides how much benefit of the doubt your account gets.
So checking it in 2026 is really three different exercises: knowing what the remaining interfaces actually show (mostly noise), knowing who can still see the real number, and learning to read the score from its symptoms. Here’s all three.
What happened to the old dashboard
The feedback score — Meta’s 0–5 rating built from post-purchase surveys — lived at a dedicated customer feedback page every advertiser could open. In late 2024, Meta removed the visible score while reworking the system.
Today, that old URL still loads for some accounts, and you’ll find 2026 guides claiming it works fine. Practitioner consensus says otherwise: what displays there — when anything displays — is unreliable, stale, or inconsistent with the account’s evident treatment. Some shops see healthy numbers while their delivery behaves like a penalized account; many see nothing at all. If it loads for you, note it, and trust it about as far as a screenshot from 2023.
The important fact underneath: the invisibility is display-deep only. Meta still surveys your buyers after purchase — about product quality, shipping, support, refunds — and the resulting score still operates. Every operator dealing with this system agrees on that point, whatever else they disagree on.
What the visible interfaces actually are
Ratings and Reviews (Business Suite). The newer interface people mistake for the feedback score. It isn’t — and it’s widely reported as glitchy: star ratings that don’t move with reality, review counts a fraction of actual sales volume, terrible stores showing 4.5 stars, and great stores showing nothing. Don’t diagnose from it in either direction.
Page recommendations. The “recommended by X%” figure on some pages is a real public signal and worth keeping healthy, but it’s a different measurement — public recommendations, not post-purchase surveys — and a partial proxy at best.
Business Support Home. Shows restrictions and account standing, but the feedback score hasn’t appeared there since the removal. A clean Business Support Home does not mean a clean feedback score — that’s precisely the trap of the current setup.
The one reliable route: a Meta rep
Internal customer-experience reporting on your account exists — reps and account managers can pull it, and the practitioners who track this system closely report that it breaks your standing into complaint categories (product quality, shipping speed, unexpected charges, support responsiveness) benchmarked against advertisers in your vertical.
If you have a rep: ask directly for your customer feedback standing and which categories are dragging. It’s one of the highest-value questions a rep can answer, and Meta generally treats the request as a good-faith signal, not a red flag. If you don’t have a rep — the reality for most small and mid-size advertisers — the door isn’t fully closed: rep relationships come with spend levels and partner programs, and some operators get the answer through partners who have that access.
Want a read on where your score likely stands? Send us your CPM trend and what your operations have looked like lately — free feedback score audit on Telegram: Message us on Telegram.
Reading the score from symptoms
Without rep access, you diagnose the way you’d diagnose anything invisible: by its effects. The score’s fingerprints are consistent:
Costs drift up without cause. CPMs climbing over weeks while creative, audience, and competition stay flat — the classic high-CPM signature of weakening account signals.
Delivery weakens. Budgets stop spending fully, reach shrinks, ads quietly stop spending despite healthy settings.
Friction rises. More rejections on the same style of creative, more reviews, less tolerance on borderline ads.
And the operational timeline matches. A bad shipping month, a refund-heavy product, a support backlog two to six weeks before the ad symptoms appeared — the surveys lag the experience, so the score moves after the problem, not with it.
Two or three of these together is about as close to “checking” the score as most advertisers can get in 2026. If that’s what you’re seeing, the response isn’t a dashboard hunt — it’s fixing what drives the score, because the inputs are fully in your control even if the number isn’t visible.
One last calibration: don’t over-diagnose. A single expensive week is an auction, a season, or a fatigued creative. The score explains sustained, directional drift that tracks your customer experience — and if things have deteriorated sharply, you’re into low-score territory with its own playbook. The system may be hidden, but it’s not subtle.
Get a free feedback score audit on Telegram
Message us on Telegram →Frequently asked questions
How do I check my Facebook feedback score in 2026?
There's no reliable self-serve view anymore. Meta removed the visible score in late 2024. The dependable route is asking a Meta rep or account manager to pull your customer feedback standing; without rep access, you're diagnosing from symptoms — CPM trends, delivery, and rejection rates.
Does facebook.com/ads/customer_feedback still work?
For some accounts the page still loads, and a few guides claim it shows current data — but practitioner consensus is that whatever it displays is unreliable since the late-2024 removal. Treat anything you see there as a curiosity, not a diagnosis.
Is the Ratings and Reviews section my feedback score?
No. Ratings and Reviews in Business Suite is a different, newer interface, and operators widely report it glitching — healthy stars on struggling stores, review counts far below real sales. It is not the internal score that affects your delivery.
How do I know if my feedback score is low without seeing it?
The symptom cluster: CPMs climbing over weeks without creative or audience changes, creative fatiguing unusually fast, more ad rejections, weaker delivery — alongside operational reality like shipping delays or refund disputes. Rising complaints plus rising costs is the score talking.
Can Meta support tell me my feedback score?
A rep or account manager often can — internal customer-experience reporting exists on accounts. Generic chat support usually can't or won't. If you have any rep relationship, asking for your feedback standing is one of the most valuable questions available to you.